Accessibility statement

Our aim

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. This statement describes what we have done towards that aim and where we know the site falls short. It is not a formal declaration of conformance: the site has not been audited by an independent body.

What we have built in

• Keyboard navigation. Menus, links, the language switcher and the trip request form can be used with a keyboard alone.
• Visible focus. The element you are on is clearly outlined when you move through the page with the keyboard.
• Text alternatives. Images that carry information have descriptive alternative text. Purely decorative images are hidden from screen readers.
• Reduced motion. If your device is set to reduce motion, animations and transitions are kept to a minimum.
• Contrast. Text and controls are designed to meet sufficient colour contrast against their background.
• Clear structure. Each page has one main heading and a logical order of sections, with labelled form fields and readable error messages.
• Languages. Each page declares its language, and the language switcher keeps you on the equivalent page when it exists. Support for right-to-left layout is planned for an Arabic version.

Known limitations

• Illustrations. Many visuals on the site are decorative illustrations. They are not essential to understanding the content and are not described in detail.
• Route diagram. The route map uses a schematic diagram, not a precise map. The same information is given in the text of the page.
• Third-party elements. The anti-spam check on the form and links to services such as WhatsApp depend on other providers, whose accessibility we do not fully control.

Tell us about a problem

If something on this site is hard to use, or you need information in another format, please let us know through the contact options shown on this site. It helps if you tell us:

• the page address;
• what you were trying to do;
• the device, browser and any assistive technology you use.

We will do our best to fix the problem or to give you the information another way, for example by answering your questions about a trip directly.