How booking and cancellation work

Nothing on this website is a booking

The tours described on this site are examples of what we can organise, not products with live availability. Sending a request, receiving a reply or chatting with us does not reserve a vehicle, a guide or a place at camp. A trip becomes a booking only when you have accepted a written quote and we have confirmed it in writing.

From request to confirmed booking

1. You send your wishes through the trip request form or another contact option shown on this site.
2. A local organiser replies personally, sometimes with questions about your dates, group or pace.
3. You receive a written quote: the itinerary, what is included and not included, the price for your group and the booking terms.
4. You accept the quote in writing, following the steps it describes.
5. We confirm the booking in writing. From that point the terms in your quote apply.

The written terms come with your quote

Because every trip is private and built around your dates, the terms are written for each booking rather than published as a general rule here. Your quote will tell you:

• whether a deposit is needed, how much, and how to pay it;
• when and how the balance is paid;
• what happens if you cancel or change your dates, and what can be refunded;
• what happens if we have to change or cancel the trip.

If any of these points is missing or unclear in your quote, ask us before accepting it.

No online payment on this site

This website does not take payments and will never ask you for card details. Payment arrangements are agreed directly with us and described in your quote. If you receive a payment request that does not match your written quote, contact us through the contact options shown on this site before paying anything.

In practice, a deposit may be requested for some trips; the amount is set out in your written quote. The balance is usually paid on site in Foum Zguid, in cash (euros or dirhams) or by bank transfer. Dates can usually be changed free of charge, subject to availability. If a trip cannot go ahead because of force majeure, we first offer a free postponement; otherwise, amounts paid for services not delivered are refunded. These terms are governed by Moroccan law.

Weather, flooding and safety

The pistes between Foum Zguid, the Iriki basin and Erg Chigaga are desert tracks. After rain, some sections can become muddy or impassable, and water can sit in the basin for a time. Strong wind, extreme heat or other local conditions can also affect a day’s plan.

When conditions make a route unwise, the guide may take a different track, change the timing, shorten the trip or propose another date. Safety comes first. How these changes affect the price, the dates or any refund is set out in the terms that come with your quote, so it is worth reading that section carefully.

What to check before accepting a quote

• The dates, the starting point and where the trip ends.
• The itinerary day by day, including where you sleep on overnight trips.
• What is included and what is not: meals, drinks, bedding, activities.
• The deposit, the balance and how each is paid.
• The cancellation and refund terms, for you and for us.
• What happens if weather or piste conditions force a change.
• Whether you need travel insurance for your own peace of mind.

You can find more about the route in our guide to Foum Zguid, Lake Iriki and Erg Chigaga.